Shipping & Returns
We process all orders placed before 12 p.m. ET on the same day the order is placed. (Because, #realityisextraordinary.) NOTE: we do not process, ship or deliver orders on Saturdays, Sundays or on the following holidays: New Year’s Eve, New Year’s Day, Martin Luther King, Jr. Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Christmas Eve, and Christmas Day.
You’ll receive an order confirmation and a shipment notice via e-mail.
Ground shipping is free.
Americae currently ships to the 50 U.S. states and Puerto Rico. You may experience longer delivery times when shipping to Hawaii, Alaska, and Puerto Rico.
We offer 3 shipping speeds:
*Ground (3-9 business days)
*Second-Day (2 business days)
*Next Day (Overnight)
What if you currently don’t ship where I live?
Let us know where you live. Tag us at @theamericae. We aim to come to you soon.
If you are interested in receiving your order in a different location, you can use a service such as www.usgobuy.com. While we are not affiliated with this company, they will allow you to create a US address which you can use to order through our website. Kindly note that orders shipped to any destination other than the U.S. are final sale and exempt from returns.
What is your return policy?
All returns must be processed within 30 days of receiving the order. All items must be returned in its original condition for refund when accompanied by the original invoice. You will be refunded in full to your original form of payment. Email us at email@example.com and we'll help you place the return. All returns are free.
Every effort will be made to ensure a prompt refund or exchange and an email notification will be sent once your return has been processed. Once your return is received it will be inspected. If the condition of the merchandise is acceptable then a refund will be issued to the original form of payment within 1-3 business days of receipt. Please note that the time it takes for the credit to appear on your original form of payment depends on your financial institution.
Can I exchange?
We only accept refunds at this time. However, you may submit a new order. If the right size, style, or color is not available online, please contact us for further assistance.